This is Atradius: Shaping tomorrow together

Our ability to build strong customer relationships is in our nature. It helps us shape the services we provide.

Atradius’ core principles are timeless. We are committed to providing leading credit insurance and credit management products tailored to the individual needs of our customers.

The human touch is essential – building relationships with a deep understanding of each customer’s business and working together towards mutual growth and prosperity. As global business evolves in new and more digital directions, we too need to transform and provide innovative and efficient ways to bring our value proposition to the market. ‘Shaping Tomorrow Together’ has been an important call-to-action throughout Atradius in 2019, determining the way we interact with each other, our customers and partners. That’s why we focus on the things that matter most to those customers and partners, taking the time to listen to their views and investing in what will make a positive difference.

Shaping tomorrow together

The Atradius culture is paramount to the success of our business, providing the foundation for the quality of service we deliver to our customers.

That’s why ‘Shaping Tomorrow Together’ has been an important theme for us throughout 2019, and a call-to-action for every employee to be actively involved in our digital transformation.

As a global business active across many locations and time zones, our extensive investment in transformation and innovation projects and partnerships is vital to the way we serve our customers.

We want all our people to be part of that journey: to understand the trends that shape the future of our business. And we are helping them adapt to new systems and to learn about new technologies.

At the same time, the transformation of Atradius’ core systems continue to make good progress. This year, for instance, we celebrated the early successes of our new Credit Insurance systems.

As with all our transformation projects, the key aim is to enhance our value proposition, streamline our processes and deliver the best digital experience for our employees, customers and prospects.

To this end we have also made impressive progress in 2019, particularly in the areas of Big Data and AI, connectivity, platforms, ecosystems and blockchain.

We maintain strong ratings from AM Best (A, excellent) and Moody’s (A2), both with a stable outlook. These ratings show us to be a financially strong, geographically well-diversified company with a solid growth and risk profile.

Indeed, our financial strength rating has never been better, supported by our robust capitalisation, solid revenue growth and consistently healthy profitability.

Our ambition, as ever, is to lead the way in standards of excellence within our industry while continuing to pursue growth in new markets.

In 2020 our prudent investment portfolio will remain in place, as will our disciplined underwriting, excellent solvency position and reinsurance programme, all of which help to mitigate potentially adverse eventualities.

With this combination of our values, commitment to customers, human capital and investment in technological systems, 2020 is set to be another year of solid performance.

Upholding our values while embracing change

‘Shaping Tomorrow Together’ is a theme that sits well with Atradius’ commitment to playing our part in upholding human rights and safeguarding the future of the planet. As a responsible global company, we aim to manage the ethical, environmental and social risks of the way we do business.

While we continue to make a valuable contribution to successful world trade and our customers’ prosperity, we are well aware of the importance of incorporating environmental aspects in our value chain and to acknowledge our responsibility on human rights across our operations. The same applies to our relationships with our suppliers, associates and the communities in which we operate.

As an essential aspect of our responsibility in helping to secure growth opportunities for future generations and to respect the planet we inhabit, we actively support the ten principles of the United Nations Global Compact (UNGC) on human rights, labour conditions, the environment and anti-corruption.

Each year we report on the progress we are making. This report is available on our Group website www.atradius.com.

We want to help you achieve your credit management goals